1. Subscription Cancellations
You may cancel your paid subscription at any time from your billing portal (Stripe or Paddle customer portal link, sent at signup). Cancellation stops future renewals; you retain access until the end of your current paid period.
2. Refund Eligibility
- Trial periods: if a paid trial period is offered, no charge occurs until the trial ends, provided you cancel before it does.
- Within 48 hours of first subscribing: if you subscribe and have not accessed the private paid Telegram channel, you may request a full refund.
- After access is granted or after 48 hours: subscription fees are generally non-refundable, since digital signal content is delivered immediately and cannot be "returned."
3. Exceptions
We will review refund requests involving billing errors, duplicate charges, or unauthorized transactions on a case-by-case basis.
4. How to Request a Refund
Email hello@theforexbuddy.com with your account email and reason for the request. We aim to respond within 3–5 business days.
5. No Trading-Loss Refunds
Refunds under this policy relate only to subscription fees. We do not refund or compensate for trading losses incurred while acting on any signal or analysis we publish — see our Risk Disclosure.